FAQ

If you don’t find the answer to your question(s) here you can leave us a comment below and we will respond shortly.

1. What is your current pricing plan?

A: Our current pricing plans can be found here but are subject to change: Click Here!

2. Why is there a 1x payment for the Free Basic plan

A: There is a 1x payment for the year which includes channel set-up and helps cover copyright licensing, bandwidth, and hosting fees.

3. How many people can watch my broadcast at the same time?

A: Virtually no limits, you can stream to hundreds of thousands or more.

4. How many Free Basic channels can I have?

A: You can have only one Free channel. To view the current layout of the Free channel: Click Here! 

5. How many Brand channels can I have?

A: You can have as many Brand channels as you like/purchase a subscription for.  Our brand channels are ideal for promoters, event coordinators,  companies, celebrities, and stand-out individuals who would like a custom channel that represents them in a unique way.

 

Brand Channel Features: select text& channel colors | custom static or video background | Sponsor Ads (you get paid from placing sponsor ads on your channel) | Join Email List (collect emails from viewers on your channel) | Ticketing | video and flyer placement

6. What add-ons are available to us:

Basic Plan

a. Recording of Broadcast

b. Featured Image

c. Pre-Broadcast Video/Image

d. Website Embed Code

e. Analytics Report

f. Private Broadcast

Brand Plan

a. Ticketing

b. Storage

7. What do I need to be able to stream live on the platform?

a. OBS Studio (which is Free) with the correct audio and video settings

b. A unique stream URL and Key

c. Webcam, camera, or android or IOS phone

d. A hard-wired Ethernet connection (recommended) or strong Wi-Fi

8. I am broadcasting but there is no video in the player.

A: Various misconfigurations or issues can lead to this. Please contact us to try debugging the problem.

9. I am not streaming but my bandwidth slightly goes down. Why?

A: Your channel may still be active, make sure you have stopped the stream on OBS.

10. How many hours can I stream?

A: Clients on our current Basic plan can stream for Free up to 30 hours per month (as we grow so will the number of hours per month). Our goal is for the Basic plan to eventually not include a 1x payment. Unused hours do not carry over into the next month.  There is no time limit for our clients on the Brand plan.

11. What is the live delay time in the player?

A: The channels have about a  12 to 15-second latency, which is considered low tendency by industry standards. The actual latency you experience might be longer if your internet upload speed is slow or your encoder is using too much of your computer’s resources. We suggest you start your stream 10 – 15 minutes before it is scheduled to start.

12. How do I cancel my subscription?

A: Your subscription is billed in advance on a recurring monthly basis. At the end of each month, your subscription will automatically renew under the exact same conditions unless you cancel it or HMC On-Air cancels it. You may cancel your monthly subscription at any time by contacting the company. We do not offer a refund for the fees you already purchased for your current monthly subscription and you will be able to continue service until the end of your current subscription period.

13, What is your 30 Day Money-Back Guarantee Policy?

A: The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund. Is my content secure?

14. Is the platform copyright licensed?

A: Yes. We are licensed and are in the process of acquiring additional copyright licenses.

15. Can I store audio or video on the platform?

At the current time, that option is on a case-by-case for those under the Brand plan.

16. Do all channels have sponsored ads?

Those with a Brand plan have the option to monetize their channel with limited sponsored ads. Those under the Basic plan are subject to targeted sponsor ads. Those ads allow us to keep the platform running and your live streams Free.

17. Can my stream be shared/shown on my own website?

A: Yea, we offer owners of Brand channels the option to embed the stream on their website.

18. Is my content secure?

A: Yes.

19. Is there any form of onboarding?

A: There will be an onboarding process put in place for those with the Brand subscription.

20. Can I get paid to refer clients to the platform?

A: Yes.

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